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Betting Rules
These Betting Rules explain the general conditions that apply when you place a bet or participate in a wagering product through Level Up Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules shown for an individual game, market or promotion. By opening an account, placing a bet or using a wagering service, you agree to follow the applicable rules and to comply with all laws that apply to you.
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General betting conditions
Level Up Casino may make different games, markets or wagering products available from time to time. The rules displayed on the relevant product page form part of the conditions for that product. If a specific game or market rule conflicts with a general rule on this page, the specific rule will generally apply to that game or market. If you are unsure how a bet is calculated, settled or cancelled, review the information shown before confirming the bet.
Article contents
Account and eligibility
You must be legally entitled to use the service in the place where you are located. You must meet the applicable minimum age requirement and provide accurate, complete and current information when creating and maintaining an account. An account must be used only by the registered account holder. You must not allow another person to access your account, place bets on your behalf or use your payment method without proper authorisation.
Level Up Casino may carry out identity, age, location, payment and other verification checks. We may request documents or information where this is required by law, our compliance procedures or our service providers. An account may be restricted, suspended or closed while checks are completed, or where information is incomplete, inconsistent or cannot be verified. Any applicable account action will be handled in accordance with the Terms and Conditions and relevant legal requirements.
Placing a bet
A bet is considered placed only when it has been accepted and recorded in your account or betting history. Selecting a stake or submitting a bet request does not, by itself, guarantee acceptance. You should check the details displayed before confirming, including the product, event or game, selection, stake, odds or applicable return, and any other conditions.
You are responsible for reviewing your betting history and reporting any apparent issue as soon as reasonably possible. Once accepted, a bet cannot normally be changed or withdrawn unless the relevant product rules, a cancellation feature or applicable law allows this. Bets placed using your account are treated as being made by you, subject to any investigation of unauthorised activity.
Stake and account balance
You may place bets only using funds that are available in your account and that may lawfully be used for wagering. The minimum and maximum stake, where applicable, will be shown on the relevant product or at the time of betting. A displayed limit may depend on the product, market, account, transaction or other conditions. A bet may be rejected, reduced or subject to a different limit where this is permitted by the applicable rules.
Odds, prices and bet acceptance
Displayed odds and returns
Any odds, prices, multipliers or potential returns displayed on the website are provided for information until a bet is accepted. They may change before acceptance. The details applying to an accepted bet are the details recorded in the confirmation or betting history, subject to correction under these rules and the Terms and Conditions.
A potential return may include the original stake or may be shown separately from the stake, depending on the product. The calculation method, applicable odds and any deductions or conditions will be shown where relevant. You should not assume that a displayed figure is a guaranteed return until the bet has been accepted and the relevant result has been confirmed.
Errors and technical issues
We aim to keep betting information accurate, but technical, administrative or obvious display errors may occur. Examples may include an incorrect price, event description, result, settlement status, stake value or available balance. Where a clear error affects a bet, Level Up Casino may correct, cancel, void or resettle the affected bet in accordance with the applicable rules and law.
If a bet is accepted because of an obvious error, the bet may be treated as if it had been accepted at the correct price or condition, where this is allowed. If the correct position cannot reasonably be established, the bet may be cancelled or treated as void. We may also correct an account balance or transaction record where an error has resulted in an incorrect credit or debit.
Prohibited activity
You must not interfere with the website, use automated tools without permission, exploit a technical weakness, manipulate a game or market, engage in fraudulent activity, use another person’s account, or attempt to conceal the source of funds. You must not place bets in a way that breaches applicable law, product restrictions or any account restriction that has been applied to you.
Where we reasonably suspect fraud, collusion, misuse, unlawful activity or a breach of these rules, we may investigate and take appropriate action. This may include refusing a bet, cancelling or voiding affected bets, restricting an account, delaying a transaction while checks are completed, or referring the matter to an appropriate authority where required.
Results, settlement and cancelled bets
Determining results
Bets are settled using the official result or outcome identified in the rules for the relevant product. The settlement source and timing may differ between games, events and markets. A result may be updated if the original result was incorrect, provisional or later changed by the relevant official source. You should review the product rules for any special conditions about postponements, abandoned events, corrections or delayed results.
If a game or event does not produce a valid result under the applicable rules, the affected bet may be cancelled or declared void. A void bet generally does not count as a winning or losing bet, and the stake is normally returned to the account, subject to the specific product rules and any lawful adjustment required because of an error or prohibited activity.
Events that change or do not proceed
The treatment of a postponed, abandoned, rescheduled or materially changed event depends on the relevant market rules. A bet may remain active if the event takes place within the period or under the conditions stated in those rules. Otherwise, the affected selection may be void, cancelled or settled using another permitted outcome. The result of one selection does not necessarily determine how related selections are treated.
If a participant, team, player, game or market is incorrectly identified, the applicable product rules will determine whether the bet stands. A bet may be void where the error is material or where the intended outcome cannot be identified reliably. We will apply the same published approach to comparable circumstances as far as reasonably practicable.
Live and in-play betting
Live or in-play betting may involve delays between an event occurring, information being displayed and a bet being accepted. A market may be suspended, reopened, repriced or closed while an event is in progress. A bet submitted during a suspension is not accepted unless the system confirms acceptance after the market becomes available again.
Where a live bet is accepted after a material event has already occurred but before that information is reflected in the market, the bet may be reviewed under the relevant rules. It may be settled at the correct price, cancelled or void if it was accepted because of a clear delay or error. You should consider these risks before placing any live bet.
Multiple or combined bets
If a product permits multiple, combination or linked bets, the relevant rules will explain how selections interact. A void selection may be removed from a combination, or the bet may be treated in another way stated for that product. Some combinations may be unavailable because selections are related, incompatible or subject to product restrictions. The confirmed bet details determine the selections included.
Payments, complaints and responsible gambling
Payments and account records
Deposits, withdrawals, refunds, winnings and other account transactions are subject to the Terms and Conditions, verification requirements and the payment method used. We may need to confirm ownership of a payment method or complete additional checks before processing a transaction. A transaction can be delayed or refused where required by law, a payment provider’s rules, security controls or responsible gambling procedures.
You should keep your account credentials secure and check your balance and transaction history regularly. If you believe a transaction or bet was made without your permission, notify us through the available support channel promptly and take reasonable steps to secure your account. Do not provide your password or security codes to another person.
Complaints and disputes
If you believe a bet has been accepted, recorded or settled incorrectly, raise the issue through the support process available on the website. Include enough information for the matter to be reviewed, such as the account details requested through the secure process, bet reference, date, product and the reason for your concern. Do not send confidential payment information through an unsecured channel.
We will review complaints using the account records, transaction data, applicable product rules and any relevant official result. A technical log, confirmation record or betting history may be used to determine whether a bet was accepted and how it should be settled. Nothing on this page limits any rights or complaint options you may have under applicable Australian law.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose, set a budget before you start and avoid increasing your stakes to chase a loss. Do not gamble when affected by alcohol, medication, stress or other circumstances that may affect your judgement.
- Set personal time and spending limits and review them regularly.
- Take regular breaks and avoid gambling for longer or more often than planned.
- Never borrow money or use essential household funds for gambling.
- Use the responsible gambling tools available through the website where appropriate.
- Ask for help if gambling is affecting your finances, relationships, work, study or wellbeing.
- Contact an appropriate Australian gambling support service or a qualified professional if you are concerned about your gambling.
You can request account restrictions, a break from gambling or account closure through the available support process. Restrictions may apply for the period and in the manner confirmed to you. Creating another account to avoid a restriction is not permitted. Responsible gambling requests are handled in line with the website’s responsible gambling procedures and applicable legal obligations.
Changes to these rules
These Betting Rules may be updated when products, technology, legal requirements or operating procedures change. The current version will be published on the website, and material changes may be communicated where required. You should review the rules before placing a bet, particularly after an update. If you continue to use the service after the effective date of an update, the revised rules will apply to future activity.
