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Privacy Policy
This Privacy Policy explains how Level Up Casino collects, uses, stores and shares information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their personal information.
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Information we collect
Level Up Casino may collect information needed to provide and manage an online gaming account. The information collected depends on how a player uses the website, which services are used and what checks are required. Some information is provided directly by the player, while other information is collected automatically when the website or account is used.
Article contents
Account and contact information
This may include a player's name, date of birth, residential details, contact details, login information and account preferences. It may also include records of communications with customer support, requests made through the website and information supplied when a player updates an account. Accurate account information helps us provide services, communicate with players and protect accounts from misuse.
Verification and compliance information
To help confirm a player's identity, age and eligibility to use gambling services, Level Up Casino may request verification documents or other information. This can include identity documents, proof of address, information about the source of funds where appropriate, and records relating to safer gambling or account checks. These checks help prevent fraud, account misuse, underage gambling and other unlawful activity.
Payment and transaction information
The site may handle information about deposits, withdrawals, wagering activity, account balances and other transactions. Payment details may be processed through payment providers or other service providers involved in completing a transaction. Transaction records may be retained to operate the account, answer questions, manage disputes, detect unusual activity and meet legal or compliance obligations.
Device, technical and usage information
When a player visits or uses the website, technical information may be collected, such as an IP address, device type, operating system, browser type, language settings, approximate location, pages viewed, login times and interaction information. This data can help keep the website secure, identify technical problems, understand how services are used and improve performance.
Information may also be received from service providers that support payment processing, identity checks, fraud prevention, security, analytics or communications. These providers are expected to handle information for appropriate business purposes and to apply suitable safeguards.
How we use personal information
Personal information is used for purposes connected with operating the website and providing casino services. Level Up Casino aims to collect and use information that is reasonably needed for these purposes. The main uses may include:
- Creating, maintaining and administering a player account.
- Processing deposits, withdrawals and other account transactions.
- Completing identity, age, eligibility and account verification checks.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
- Providing customer support, responding to questions and handling complaints or disputes.
- Managing safer gambling processes, account restrictions and player protection requests.
- Meeting legal, tax, security, record-keeping and other compliance obligations that apply to the services.
- Protecting the website, its systems, players and service providers from security threats.
- Monitoring website performance, fixing errors and improving the design, features and user experience.
- Sending service messages about an account, transactions, verification, security or important changes to the website.
- Sending marketing communications where permitted and where the player has provided consent or another lawful permission applies.
Where marketing messages are sent, players can choose to stop receiving them. Stopping marketing does not prevent the sending of necessary service or security communications, such as messages about an account, transaction, verification request or important change.
Information may also be combined or reviewed to maintain accurate records, identify patterns of unusual activity and make sure that account and security processes work as intended. Level Up Casino does not use personal information for purposes unrelated to the services unless the player is informed or the use is otherwise permitted.
Communications
Some communications are necessary to provide the services. These may relate to account access, deposits, withdrawals, verification, security, responsible gambling tools, support requests or changes to important terms and policies. Promotional communications are treated separately where required, and players may withdraw consent to marketing at any time.
Sharing, security and international handling
Personal information may be shared when this is reasonably necessary to provide services, protect players and the website, or meet legal obligations. Information may be shared with carefully selected service providers that support account administration, identity verification, payment processing, technology, hosting, customer support, security, analytics or communications.
Service providers may only use information for agreed business purposes and may be required to protect it. Information may also be disclosed where required or permitted by law, for example to respond to a lawful request, investigate suspected unlawful activity, protect the rights and safety of a person, or enforce applicable terms and policies.
Information may be shared internally where this is necessary to manage accounts, support players, investigate security concerns or meet operational requirements. Only information relevant to the particular purpose should be accessed or shared where practical.
Some service providers or systems may be located outside Australia. Where personal information is handled internationally, reasonable steps are taken to support appropriate security and privacy protections, subject to the requirements that apply to the relevant service.
Keeping information secure
Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, secure connections, monitoring and internal procedures for handling information.
No online service can guarantee complete security. Players should keep login details confidential, avoid sharing passwords, use a secure device and contact support promptly if they believe an account or password has been compromised. Players should also take care when accessing the website on public or shared devices.
Cookies and similar technologies
Level Up Casino may use cookies and similar technologies to make the website function, remember preferences, keep accounts secure and understand how the website is used. Cookies are small files or pieces of information stored on a device when a website is visited.
Some cookies are necessary for core features, such as logging in, maintaining a session, remembering settings or processing a transaction. Other cookies may help measure website performance, understand usage, support relevant content or improve the player experience. Depending on the service, third-party tools may also place or read cookies for security, analytics, payment or communication purposes.
Players can manage or delete cookies through their browser settings. A browser may also allow a player to block some or all cookies. If necessary cookies are blocked, parts of the website may not work properly, and account or transaction features may be affected. Cookie settings can usually be changed at any time.
Cookie settings can vary between browsers and devices. Changing these settings may not remove information that has already been collected, but it can control how future cookies are stored or used. Players should check their browser's privacy or help menu for instructions.
Privacy rights, retention and policy updates
How to exercise your privacy rights
Players may contact support@levelup-casino.fun to ask about their personal information or exercise available privacy rights. Requests may include asking for access to personal information held about the player, correction of information that is inaccurate or incomplete, deletion of personal information, or withdrawal of consent to marketing communications.
A request should include enough information to identify the relevant account and clearly explain what is being requested. For security, Level Up Casino may need to verify the requester's identity before providing information or making changes. This helps prevent personal information from being disclosed to the wrong person.
- Access: request a copy or summary of personal information held about you, subject to applicable exceptions.
- Correction: ask for inaccurate, outdated or incomplete information to be reviewed and corrected.
- Deletion: ask for personal information to be removed where there is no continuing reason to retain it.
- Marketing consent: withdraw consent to promotional communications by contacting support@levelup-casino.fun or using an available unsubscribe option.
Requests are considered in line with applicable privacy requirements. If a request cannot be completed in full, an explanation may be provided where appropriate. Some information may need to remain available for security, fraud prevention, dispute resolution or other legitimate purposes.
Retention of information
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, support, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. This means that a request to delete information may not result in immediate or complete deletion of every record.
When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Information that is retained may be protected from unnecessary access and used only for the purpose for which it remains necessary.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or legal requirements. The latest version will be made available on this page and will apply from the stated or implied effective date. Players should review the policy periodically, particularly before continuing to use the website after an update.
If a change is significant, additional notice may be provided through the website or by an appropriate account communication. Continued use of the website after an updated policy is made available indicates that the player has reviewed the updated information, subject to any rights that apply.
