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Cookies Policy

This Cookies Policy explains how Level Up Casino may use cookies and similar technologies when you visit or use its website and related online services. It should be read together with our Privacy Policy and any other terms that apply to your use of the website.

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What are cookies?

Cookies are small text files that may be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow the website to recognise your device and remember certain information about your visit. Cookies can help a website work properly, improve performance, remember preferences and provide information about how visitors use the site.

Article contents

Level Up Casino may also use similar technologies, such as pixels, tags, local storage and software development tools. For simplicity, this Cookies Policy refers to cookies and similar technologies together as “cookies”. Some cookies may be placed by Level Up Casino, while others may be placed by service providers that support website operations, security, analytics or other functions.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a period of time or until you delete them. The length of time a cookie remains may vary depending on its purpose, your browser settings and the relevant service provider.

Why cookies are used

Cookies do not normally identify you by name on their own. However, information collected through cookies may be linked with other information that relates to you, such as account, device or website usage information. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

Types of cookies we may use

The cookies used on the website may differ from time to time as website features, security requirements and service providers change. The main categories are described below. A cookie may fall into more than one category depending on how it is used.

Strictly necessary cookies

These cookies may be needed for the website and its core features to operate. They can support functions such as page navigation, account access, session management, security controls, fraud prevention and the protection of forms or transactions. Without these cookies, some parts of the website may not work as intended.

Because these cookies may be essential to providing a service you have requested, they may not be capable of being disabled through every cookie setting. You may still be able to block them through your browser, but doing so could prevent you from accessing account features or using parts of the website.

Preference and functionality cookies

These cookies may remember choices you make, such as language, display preferences or other settings. They can help provide a more convenient and consistent experience when you return to the website. If you disable these cookies, some preferences may not be saved and certain features may need to be selected again.

Analytics and performance cookies

These cookies may collect information about how visitors use the website, including which pages are visited, how users move through the site and whether pages or features operate as expected. The information may be used in an aggregated or statistical form to understand performance, identify errors and improve the website.

Advertising and marketing cookies

Where used, these cookies may help measure the effectiveness of communications or advertising and may assist with presenting content that is more relevant to your interests. Marketing cookies may be placed by Level Up Casino or by third-party providers acting on its behalf. You may be able to refuse these cookies through the cookie settings tool or your browser controls.

How cookies may support our services

Cookies and similar technologies may be used for a range of operational and administrative purposes. The particular cookies available on the website may depend on the page you visit, the device and browser you use, and whether you have an account or are signed in.

  • Keeping the website available and helping pages load correctly.
  • Maintaining a secure connection and supporting security monitoring.
  • Remembering settings and choices that improve website usability.
  • Understanding website traffic, errors, navigation and general performance.
  • Supporting account-related functions where those functions are available.
  • Helping identify unusual activity, misuse or attempts to compromise the website.
  • Measuring the performance of communications, campaigns or website content.
  • Producing reports that help us maintain and improve our online services.

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, referring pages, pages viewed, dates and times of visits, and interactions with website features. The information collected will depend on the cookie and the way you use the website.

We may use third-party services to support functions such as website hosting, security, analytics, customer support, payment processing or technical maintenance. Those providers may use cookies or similar technologies in accordance with their own terms and privacy information. Level Up Casino does not control all third-party technologies, so you should review the relevant provider information where appropriate.

Cookies and account information

If you create an account, sign in or otherwise provide information through the website, cookie information may be associated with your account or activity where this is necessary for the relevant service. This can help us maintain sessions, support security and understand how services are used. Any handling of information that identifies or may reasonably identify you is subject to our Privacy Policy.

Managing cookies and your choices

You may be offered choices about non-essential cookies when you first visit the website or when the cookie settings are changed. Depending on the available controls, you may be able to accept, reject or adjust certain categories of cookies. Your choices may apply to the browser or device used to make them and may need to be made again on another device or browser.

You can also manage cookies through your web browser. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block cookies generally. Browser settings may also allow you to receive a notification before a cookie is stored. The method differs between browsers, so refer to the help or privacy settings provided by your browser.

  • Deleting cookies may remove saved preferences and require you to enter information again.
  • Blocking all cookies may affect website availability, security and functionality.
  • Disabling analytics cookies may not stop all website data collection or technical logging.
  • Changing your browser settings may affect other websites as well as Level Up Casino.
  • If you use more than one device or browser, you may need to manage cookies separately on each one.

Where available, the cookie settings tool is the preferred way to manage consent choices for optional cookies on the website. Some strictly necessary cookies may continue to operate because they support functions you request or are needed to provide a secure online service.

Your privacy choices

Your cookie preferences do not replace any rights or choices available under the Privacy Policy or applicable Australian privacy law. You may have rights relating to personal information, including rights to request access, correction or other action in appropriate circumstances. The Privacy Policy explains how to raise a privacy-related question or request without this Cookies Policy needing to include contact details.

Changes to this Cookies Policy

We may update this Cookies Policy when our website, technologies, services or legal obligations change. An updated version will be published on this page with a revised date or other indication of the update where appropriate. The updated policy will apply from the time it is made available, unless a different commencement date is stated.

We recommend reviewing this page occasionally so you understand how cookies may be used and how your choices can be managed. If a change requires a new or renewed choice about optional cookies, the relevant cookie controls may be presented to you again.

Questions about this policy

If you have a question about cookies, privacy or the way information is handled on the website, please use the privacy or support channel made available by Level Up Casino. We may need enough information to understand and respond to your request, but you should avoid sending sensitive account or payment information unless it is specifically required through a secure process.

By continuing to use the website after reviewing the available cookie information, you acknowledge that cookies may be used as described in this policy, subject to any choices available to you and any applicable consent requirements. You can change your preferences at any time through the available settings or your browser controls.