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Responsible Gaming
Gambling should be an enjoyable form of entertainment, not a way to make money or deal with personal difficulties. Level Up Casino encourages players in Australia to understand the risks, set sensible boundaries and make informed decisions before they play. If gambling is no longer fun, is affecting your finances or is causing concern for you or someone close to you, take a break and seek support.
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Our approach to responsible gambling
Responsible gambling means staying in control of how much you spend, how long you play and how gambling fits into your life. It also means recognising that casino games are based on chance. No strategy can guarantee a win, and past results do not predict future outcomes. Every bet carries a risk of losing money.
Article contents
Level Up Casino supports a safer approach to online gambling by providing information that helps players make considered choices. Players are encouraged to treat gambling as paid entertainment, use only money they can afford to lose and stop playing when their planned time or spending limit has been reached.
Gambling should never be used to pay bills, recover losses, improve financial circumstances or replace employment income. Chasing losses can lead to larger bets, further losses and increasing stress. If you find yourself trying to win back money you have already lost, stop playing and consider taking a longer break.
Important principles
- Only gamble with money set aside for entertainment.
- Set a budget before you start and do not exceed it.
- Set a time limit and take regular breaks.
- Do not borrow money or use essential household funds to gamble.
- Never gamble when you are upset, under the influence of alcohol or affected by other substances.
- Accept that losses are part of gambling and cannot be recovered through more betting.
- Keep gambling separate from important financial, family and work responsibilities.
- Ask for help early if gambling begins to feel difficult to control.
Practical ways to stay in control
Before opening a game, decide how much money and time you are comfortable using. Write down your limits if that helps you follow them. Once your budget has been used or your planned session has ended, log out and do something else. Avoid making a new deposit simply because you have reached your original limit.
It can be useful to check your gambling activity regularly. Consider how often you play, how much you deposit, whether you are increasing your stakes and how you feel before and after a session. A short record of your deposits, withdrawals and playing time may help you identify changes that are easy to overlook.
Use any responsible gambling tools or account controls made available through the website. Depending on the service and your location, these may include deposit limits, spending limits, session reminders, time-outs, activity information or account closure options. Read the conditions that apply to each control and select limits that reflect your real budget, rather than an amount you hope to manage.
If you need a complete break, request a temporary time-out or account closure where that option is available. Do not create another account or use another person’s account to continue gambling during a break. A break works best when you also remove saved payment methods, avoid gambling-related messages and tell a trusted person about your decision.
Questions to ask yourself
- Can I afford the money I am planning to spend?
- Am I gambling because I want entertainment, or because I need money or relief from stress?
- Have I tried to hide my gambling or the amount I have spent?
- Have I increased my bets or played for longer than planned?
- Have I borrowed money, missed payments or used savings because of gambling?
- Do I feel anxious, disappointed or preoccupied when I am not gambling?
- Would someone close to me be concerned about my current gambling?
Recognising when gambling may be a problem
Problem gambling can affect anyone, regardless of age, income or previous experience. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. There is no need to wait for a crisis before asking for help.
Warning signs can include spending more than intended, repeatedly trying to recover losses, thinking about gambling throughout the day or feeling restless when attempting to stop. Other signs include hiding activity from family or friends, using credit or borrowed money, selling possessions, missing work or study, and experiencing conflict because of gambling.
Changes in mood can also be important. Feeling guilty, irritable, anxious, depressed or unable to relax after gambling may indicate that your activity is no longer recreational. Gambling while experiencing financial pressure, relationship difficulties or mental health concerns can increase the risks.
If any of these signs feel familiar, stop gambling and speak with someone you trust. A qualified gambling counsellor can help you understand what is happening and create practical steps for managing money, access and urges. Support is confidential in many services, and asking for assistance is a responsible decision.
If you are worried about another person
You may notice changes in a family member, partner, friend or colleague before they seek help themselves. Approach the conversation calmly and choose a private time. Explain what you have observed without blaming or shaming them, listen to their concerns and encourage them to contact an Australian gambling support service or health professional.
Protecting your own finances is also important. Do not lend money to fund gambling or take responsibility for gambling debts without independent advice. If there is immediate danger, threats, violence or a serious mental health crisis, contact the appropriate emergency or crisis service in your area.
Getting help in Australia
Australian players can seek confidential assistance from gambling support services in their state or territory, qualified counsellors, financial counsellors, general practitioners and mental health professionals. Australian government and community organisations provide information, counselling and practical support for people affected by gambling, as well as for family members and friends.
Support may cover budgeting, debt concerns, emotional wellbeing, relationship difficulties, self-exclusion planning and strategies for managing urges. You can ask for help even if you are unsure whether your gambling is a problem. A counsellor can help you decide what level of support is suitable.
Search for an official Australian gambling help service in your state or territory, or speak with a trusted health professional. When choosing a service, look for an established provider that explains its qualifications, privacy practices and available support. If you prefer not to speak face to face, look for telephone, online or chat-based counselling options.
If you want help with an account-related responsible gambling request, review the responsible gambling and account support options available on this website. Provide only the information needed to process your request. Account controls and closure requests may have conditions, so read the relevant information carefully and ask for clarification through the website's available support channel if required.
Age, account use and personal responsibility
Online gambling is for people aged 18 years or over. Do not allow anyone under the legal gambling age to access your account, device or payment method. Keep your login details private and use appropriate device and parental controls where necessary. If you believe another person has accessed your account, stop gambling and use the website's account security support options.
By choosing to gamble, you remain responsible for considering whether it is suitable for your circumstances and for following the limits you set. Responsible gambling is an ongoing process. Review your habits regularly, take breaks and seek support early whenever gambling begins to cause concern.
