Contact Level Up Casino

How to get in touch

For assistance, send an email to support@levelup-casino.fun. Please use the email address linked to your account where possible, as this can help the team identify your account and handle your request more efficiently. Support will usually reply within 24 hours, although response times may vary depending on the nature and volume of enquiries.

You can contact support about matters including:

• Account access, profile details and verification questions
• Deposit or withdrawal enquiries
• Questions about bonus terms and general promotional conditions
• Technical problems, errors or difficulties using the website
• Responsible gambling requests, including help with account restrictions or other safer gambling options

What to include in your message

To help support understand the issue faster, include your account email or username, a short description of the problem and any relevant details, such as when it occurred and what you were trying to do. Add screenshots if relevant, particularly when reporting a technical error or displaying a message on screen.

For your security, do not include your password or complete payment card details in an email. If your request concerns responsible gambling, state clearly what assistance you are seeking so the team can direct your enquiry appropriately.